Returns & Refunds

We've partnered with Refundid to offer you standard or instant refunds for your returns.

Complete the form below and select the refund speed you would like. Please note, our standard return policy applies.

Returns

Please enter your order details to start your return

What is Refundid?

Refundid provides shoppers with instant refunds for their returns. No need to wait for your order to be shipped back and checked before you’re issued a refund. Use Refundid to get your refund before you’ve even sent back your items.

With Refundid your refund appears in your account in under 30 seconds.

Click here to get started!

How do I use Refundid?

Click here or go to www.refundid.com.
Follow Refundid's 3-step process and receive your full refund in real-time.
If you haven't already, ship back your order to iCEE

For more information, check out Refundid's FAQ at www.refundid.com/help

What do I do after receiving my refund from Refundid?

After using Refundid your refund process is complete.

If you have not shipped back your items, you must do so using the returns label provided to you by Refundid. You must do so within 7 days of receiving your refund to prevent your refund from being cancelled.

For any questions related to the shipping tracking number, please reach out to Refundid here.

Where do I receive my Refund?

When signing up for Refundid you’re prompted to provide your BSB and Account Number. Refundid pays you instantly into this account.

Is Refundid free?

Refundid is 100% free for all customers. No subscription fees, no set-up costs, and no transaction fees.

Can I use Refundid with Afterpay/Zip?

Refundid works will all payment gateways! This means that you can still receive an instant refund with Refundid even if you originally purchased your item with a Buy Now Pay Later service such as Afterpay or Zip Pay.

Simply follow the usual Refundid process to receive an instant refund with one of our partner stores. After that, you can then use the money that you receive instantly from Refundid to repay your outstanding balance with your BNPL service.

‍*Please note when using the Refundid platform your payments with your BNPL service will not be automatically cancelled. You will need to repay your BNPL provider with the money that is instantly transferred by Refundid.

Is there a limit to how much I can refund on a single return?

Yes, refund limits apply to returns lodged through Refundid. Visit our FAQs to learn more.

What products can I not receive a refund on?

Refundid is not available for any non-refundable items. Be sure to read the merchant’s returns policy to see which items fall within this criterion. Refundid is also not available for any orders made using a gift card.

When can I expect to get my refund?

When using Refundid, refunds are paid out instantly meaning they are received in your bank account within 30 seconds of the return being lodged through Refundid. If your refund is not received within this timeframe, please be sure to reach out to Refundid here.

We're a team of people who wear glasses. After working for larger, high-end optical companies, we became frustrated with the prevalence of low-quality lenses sold through large optical chains.

Despite the common perception that lenses are identical, our 40 years of combined industry experience has motivated us to provide top-of-the-market lenses to those who want to pay lower-end-of-the-market prices.

The smudge test; after working in the optical industry for so many years and engaging in countless conversations with friends, family, and people we'd meet, we were frequently asked, 'Why are frame and lens packages so much cheaper in the larger optical chains than in independent optical practices?' The answer was simple: 'Put your thumb on your lenses and then put your thumb on mine.' This simple test made it all very clear to them - well, maybe not so clear through their lenses!

T +61 2 9357 4550