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Returns & Refunds

We've partnered with Refundid to offer you standard or instant refunds for your returns.

Complete the form below and select the refund speed you would like. Please note, our standard return policy applies.

Returns

Please enter your order details to start your return

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Refundid - Instant refunds

What is Refundid?

Refundid provides shoppers with instant refunds for their returns. No need to wait for your order to be shipped back and checked before you’re issued a refund. Use Refundid to get your refund before you’ve even sent back your items.

With Refundid your refund appears in your account in under 30 seconds.

Click here to get started!


How do I use Refundid?

  1. Click here or go to www.refundid.com.
  2. Follow Refundid's 3-step process and receive your full refund in real-time.
  3. If you haven't already, ship back your order to iCEE

For more information, check out Refundid's FAQ at www.refundid.com/help


What do I do after receiving my refund from Refundid?

After using Refundid your refund process is complete.

If you have not shipped back your items, you must do so using the returns label provided to you by Refundid. You must do so within 7 days of receiving your refund to prevent your refund from being cancelled.

For any questions related to the shipping tracking number, please reach out to Refundid here.


Where do I receive my Refund?

When signing up for Refundid you’re prompted to provide your BSB and Account Number. Refundid pays you instantly into this account.


Is Refundid free?

Refundid is 100% free for all customers. No subscription fees, no set-up costs, and no transaction fees.


Can I use Refundid with Afterpay/Zip?

Refundid works will all payment gateways! This means that you can still receive an instant refund with Refundid even if you originally purchased your item with a Buy Now Pay Later service such as Afterpay or Zip Pay.

Simply follow the usual Refundid process to receive an instant refund with one of our partner stores. After that, you can then use the money that you receive instantly from Refundid to repay your outstanding balance with your BNPL service. 

‍*Please note when using the Refundid platform your payments with your BNPL service will not be automatically cancelled. You will need to repay your BNPL provider with the money that is instantly transferred by Refundid.


Is there a limit to how much I can refund on a single return?

Yes, refund limits apply to returns lodged through Refundid. Visit our FAQs to learn more.


What products can I not receive a refund on?

Refundid is not available for any non-refundable items. Be sure to read the merchant’s returns policy to see which items fall within this criterion. Refundid is also not available for any orders made using a gift card.


When can I expect to get my refund?

When using Refundid, refunds are paid out instantly meaning they are received in your bank account within 30 seconds of the return being lodged through Refundid. If your refund is not received within this timeframe, please be sure to reach out to Refundid here.

TRY BEFORE YOU BUY
Try up to 3 items
Home try-on
 
1 item added to cart
 
*$10 restocking fee is payable if all items are returned
*Any valid discount or promo code must be used when the order is placed
By continuing with your order, you agree to our  Terms and Conditions