It's a piece of cake! Once your order ships, you'll receive a tracking number via email. Just click the link, and you'll know exactly where your order is.

We keep it convenient. We accept major credit cards, as well as popular online payment methods like Apple Pay & AfterPay.

Absolutely! We take your privacy seriously. Your info is encrypted with bank level security, so you can shop worry-free.

We get it, plans change! If you need to modify or cancel your order, just reach out to our friendly support team as soon as possible, and they'll assist you.

We want you to love what you get! If you're not thrilled, you can return or exchange your items within 60 days. It's hassle-free and easy.

We sure are! we're all set with the big health funds! We'll email you an itemised receipt once your order's good to go. You’ll need that for getting your health fund to pitch in. Just a heads-up, though: health fund magic works for prescription order only, so that means optical frames and prescription sun. Check out the nitty-gritty in our Terms and Conditions if you want the full scoop. 🎩 🐇 💰

When it comes to all those discounts and rebates, it's a bit like a choose-your-own-adventure with your health fund. Your perks depend on which health fund you're with and the type of coverage you've got. If you're scratching your head about what you can score and how much, just pop into one of our stores and chat with our friendly team. Your coverage is all about your specific health insurance plan, including an annual limit for optical stuff and a cap on what you can claim for each service. The cool thing is, you can keep on claiming until you hit your yearly limit. Most health funds toss in around $200 a year, but it can vary. Some might be as low as $100, while others go all out with a hefty $500. Oh, and keep in mind that some health funds play by the calendar year, while others follow the financial year or the anniversary of when you signed up. So, it's a bit like a surprise party – just with insurance perks! 🎉 💰

Your extras cover isn't a bottomless pit of perks. Nope, each policy comes with a cap on what it'll dish out for stuff like optical goodies every year. So, whether you're getting sweet percentage discounts or rocking 'no gap' deals, what you get depends on which health fund is in your corner and how much coverage you signed up for. And, just like how pizza toppings vary between stores, levels of cover also differ between insurers. If you're rolling with a basic policy, your yearly rebate limit will be a bit more modest compared to someone flaunting a comprehensive plan. Once you hit that limit, you'll have to wait for the policy to do its reset thing before you can start claiming again. 🍕 💳

Here's the scoop: You're welcome to make a claim anytime you fancy, no need to wait for a special occasion. But here's the catch – if you've got any benefits left over from the previous calendar year, they won't carry over into the new year. Oh, and heads up, some health funds go by the financial year calendar, so it's a smart move to give the fine print a once-over. 🗓 💰

It's a breeze! During the order process, you'll have the chance to enter, upload a pic or scan your glasses to get your prescription. We'll guide you every step of the way.

No worries! We've got your back. We offer tools to help you retrieve your prescription from your current glasses!

Ideally, it should be no more than two years old. But if you've had a major change in your vision, it's best to get an updated prescription to ensure optimal accuracy.

We've got the prescription detective work covered! We can verify your prescription directly with your eye doctor, making it super easy for you

Sorry, we don't offer contact lenses at the moment. But we've got some stylish frames and lenses that'll make you look amazing!

No worries, we've got options! Just provide your multifocal or progressive prescription, and we'll craft the perfect lenses for you. We even have a nifty tool to get your levels right.

Absolutely! Your prescription is like your secret code. Feel free to use it for as many pairs as you'd like.

We've got options galore! From single vision to progressives, blue light blockers to light responsive, we've got the lenses to suit your needs.

You bet! Most of our frames can be turned into prescription sunglasses. Just select your preferred tint during customization.

Single vision lenses have one prescription for the entire lens, perfect for one specific vision need. Progressives, on the other hand, have multiple prescriptions within the same lens, ideal for both distance and close-up vision.

Absolutely! We offer at no extra cost our Deluxe lens coating, including anti-scratch, anti-reflective, low smudge, and UV protection, to keep your lenses in top shape.

You betcha! We want you to love your frames. If they don't fit or you change your mind, just follow our easy return or exchange process.

Keeping things spiffy is a breeze! Use the included microfiber cloth to gently wipe your lenses and frames. Avoid harsh chemicals, and always store your glasses in a case when not in use.

Patience, friend! We will ship single vision in 24 hours and progressive in 7-10 days, depending on where you are. It usually takes between 3 to 10 business days for your order to reach your doorstep.

No worries! Just shoot us an email ASAP, and we'll do our best to update your shipping info before it's on its way.

Oh no! We're really sorry if that happens. Just snap a pic of the issue and send it our way. We'll make things right with a replacement or refund.

We'll send you tracking info once your order's in the wild. You can keep an eye on it and know exactly when to expect your goodies.

Easy! Just head to our Returns page on the website, follow the simple steps, and we'll guide you through the return or exchange process

Nope, we got you covered! Return shipping is on the house if it's our mistake or the item is damaged. If it's a change of heart, you'll cover the return shipping, though.

We want you to be happy, so you have 60 days from the delivery date to return or exchange items. Make sure they're in their original condition, though!